Refund policy

At HumanAlloy, we strive to provide high-quality 3D downloadable models to meet your creative needs. Due to the nature of our digital products, we are unable to offer returns or refunds once a purchase has been completed. However, your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products and services.

Non-Refundable Products As our products are digital downloads, all sales are final. Once you have gained access to the purchased files, we cannot offer refunds, exchanges, or returns. This policy is in place because digital goods cannot be returned or exchanged, and we must ensure the protection of our intellectual property.

Quality Assurance We are dedicated to providing 3D models of the highest quality. If you encounter any issues with your download, such as file corruption or missing content, please contact our support team immediately. We will promptly address the issue and ensure you receive the correct files.

Customer Support If you have any questions or concerns about your purchase, please do not hesitate to reach out to our customer support team at human@humanalloy.com. We are available [Support Hours] and will respond to your inquiry as quickly as possible. Our team is here to assist you with any technical difficulties or other concerns you may have.

Model Compatibility Before making a purchase, please ensure that the 3D model is compatible with your software and meets your requirements. We provide detailed product descriptions and specifications to help you make informed decisions. If you need further clarification, our support team is happy to assist.

Exclusions

Apart from liability for causing death or personal injury or arising from fraud (which cannot by law be excluded) HumanAlloy.com excludes all liability for lost profits and all damages for consequential, special or indirect losses incurred by you as a result of your use of any of the Products. In any event of any claim the liability of HumanAlloy.com shall be limited to a refund of the fee paid for the Product.

Links To Other Sites

1. The Site may from time to time provide access to other sites on the Internet via hyperlinks located on the Site (“Linked Sites”). HumanAlloy.com Limited is not responsible for the accuracy, legality, and decency of material or copyright compliance of any Linked Sites or services or information provided via any Linked Sites. HumanAlloy.com is not responsible for and does not accept any liability in respect of the content or operation of such websites or any of the goods and services that they describe.

2. You are permitted to link to or frame the Site without HumanAlloy.com express written permission.

3. Any arrangements made between you and any third-party named on this Site (including PayPal) are at your sole risk and responsibility.

Feedback and Suggestions Your feedback is invaluable to us. If you have suggestions on how we can improve our products or services, please let us know. We continually strive to enhance our offerings and welcome any input from our valued customers.

Thank you for choosing HumanAlloy. We appreciate your understanding and support.

Best regards,

Tristan Bethe Customer Support Team, Main 3D artist, Head of IT and storage and Gerbil wrangler